Training in Communication Skills
At KLAS Solutions, we teach two different personality profile systems. The reason for this is to enable you to work better with both patients and your team members, using a uniquely tailored approach for each audience. Our dental team and leadership program equips your entire team to confidently use these communication skills. This helps to promote :
- A less conflicted environment that supports collaboration better
- Reduced stress and increased motivation
- Better cohesion within the practice.
For example, starting the day with an efficient morning “huddle” is an important communication strategy we recommend. This activitiy is a comprehensive assessment of the current patient group, during which your team assesses the patients scheduled for the day, reviews their health history, any outstanding balances, and reminders for family members overdue for hygiene services.
This ensures every team member approaches patient interactions with full knowledge of the agenda, and there should be no reason for any team member to ever have to say “nobody told me.” The training enhances the professionalism of your practice and improves the patients’ trust in your capabilities.
Monthly team meetings are a critical element for internal communication, but only if they are effective. If your meetings often risk becoming gripe sessions, our training modules can help you learn to structure your meetings in a way that enables the team to brainstorm solutions for the practice.
Become a better business by providing the leadership your team requires and helping them to shape their own future—and yours!
Discover how KLAS Solutions offers a truly customized approach to managing a successful dental practice, and contact us for details of our dental team and leadership program.