Nancy McNutt

Nancy’s extensive experience over the last 40 years in the dental industry include team leader, management, treatment coordinator, recare facilitator, collections expert, marketing coordinator, lecturer, team trainer, analyzing the systems of a practice and as a buyers advocate. She offers workshops for your business team and managers.

With a strong focus on an administrative skillset combined with an NCCP Level II coaching certification she is a valuable resource for her clients.
Coupled with her extensive knowledge and experience Nancy has written numerous articles, co-authored a book published in 2006 and continues to lecture across North America (USA & Canada) Bahamas and Bermuda. Once you ‘experience’ her presentations, you will understand her passion for dentistry.

The following is an overview of Nancy McNutt’s seminar presentations. All programs include interactive participation and are extremely motivational.
They are available in full day, half day and evening formats and are designed for the entire dental team. She is able to customize her presentation to meet the needs of your practices or Study Clubs.

  • Short Notice Cancellations and No Shows – OH NO!!
    • Finally, we can figure out downtime management!
  • I Just Want to Practice Dentistry – I’m Not A Bank
    • Get paid for your services!
  • Advanced Communication with Patients/Team
    • Let’s all speak the same language here! Can’t we all get along?
  • Team Building/Marketing
    • Appreciation, incentives and marketing to retain patients and gain new patients
  • Making the Transition Out of Dentistry
    • Prepare and avoid costly mistakes! Don’t wait.
  • 100 Ways to Improve Your Practice

100 Pearls is broken down into 4 sections of 25 pearls.  I currently have about 8 topics that you can choose from to create an evening program (25 Pearls – your choice of one topic), ½ day program (50 Pearls – your choice of 2 topics) or a full day program (100 Pearls – your choice of 4 topics).

  • 25 Pearls for an effective hygiene program
  • 25 Marketing Pearls
  • 25 Scheduling Pearls
  • 25 Collection Pearls – Reduce your accounts receivable
  • 25 Cause & Effect of Stress within your practice
  • 25 Advanced Communication within the team
  • 25 Pearls on No Shows & Cancellations
  • 25 Pearls on integrating a Treatment Coordinator Role
  • Pearls on how your practice stacks up – Industry Benchmarks

Program:  Treatment Coordinator Part I 

Who would benefit: appropriate for any business team member, current treatment coordinators, assistants who coordinate treatment or hygienists who discuss treatment with their patients.  

Part I will include an introduction to treatment coordinating.  This role will allow the doctor to diagnose treatment then be able to hand over the coordination of treatment to the new treatment coordinator and be able to continue offering care to other patients.

Patients will better understand their diagnosed treatment, options available, risks, timelines, insurance benefits and costs involved by having dedicated time to ask questions. Questions they may not ask the dentist. Your patients will leave the practice with their questions answered armed with the knowledge to make informed decisions about their own dental health. They will schedule treatment once they know the value of the treatment they will receive.

Learning Outcomes:

•             Role of the Treatment Coordinator

•             Preparing for the role

•             Set up and scheduling

•             Patient flow from clinical to treatment coordinator

•             Tracking and monitoring of cases presented and accepted

•             Financial coordination

Program:  Dental Reception Training Workshop

All Business team members :  “Currently the most under trained team member in the practice yet the first contact person your new patient talks to”. 


•             current receptionists, managers and assistants requiring a ‘back to basics’ refresher course in the business team role

•             new to dentistry – offering an entry level understanding of dentistry


•             understanding teeth numbers, surfaces, sextants

•             phone etiquette and verbiage training

•             productive scheduling techniques and understanding the doctor/hygienist schedule

•             terminology of dental procedures 

•             practice benchmarks

•             reports – what to run, how to read them and what to do with them

•             tracking and monitoring of practice statistics

•             reactivation methods of patients who have fallen out of the system

•             role playing and understanding your patients’ perspective


•             bridge the gap between the ‘front’ and ‘back’ 

•             improved communication with doctor or hygienist and understanding of patients’ treatment needs

•             assist in pre-determination documentation and narratives 

•             formal training from practice management expert (includes exam)

•             implementation of follow up techniques to increase case acceptance

•             strong, confident and informed telephone conversations between business team and patients

 The West Suburban Dental Branch of the Chicago Dental Society very much enjoyed Nancy McNutt’s presentation. Nancy brings a vivacious personality along with great information, gleaned from her years of experience and delivered with her unique, direct style. We want her back!

– Douglas L Kay, DDS President

Loved this speaker!!

– Dr. Nicholas J. Rowley, Lubbock, TX

Nancy was amazing; such an engaging speaker.

-Jessica Feiner, Care First Dental Team, Dover, DE

Speaker kept audience entertained, stories helpful, information extremely useful.

-Jessica Mullins, Dr. Constance Smith, Dental, Novi, MI

Good, fast -paced, interesting, well presented. Funny, many “pearls” of knowledge

– Dr. Elton Maddons Jr., Salisbury, MD

Nancy McNutt was the best speaker I͛ve heard in a long time

– Joni Hershey, Manahawkin Dental

Ms. McNutt shares her passion and experience with her audiences. She has nothing to sell which adds integrity to her presentations. I love her straight forward  ͚down to earth͛ approach and humorous presentations.

– Lisa Santos, LDDC

  • West Central Wisconsin Study Club (Seattle Study Club)
  • Lubbock Endodontics, Lubbock, TX
  • West Suburban Dental Society, Naperville, IL
  • Montgomery Buck Dental Society, Bluebell, PA
  • Benco Dental, Dover, DE
  • Great Lakes Association of Orthodontists Annual Session
  • Vermont State Dental Society Annual Meeting
  • Benco Dental, Novi, Michigan – repeat speaker
  • Arkansas Orthodontics Annual C.E. Event
  • Women in Dentistry Symposium, Markham, ON
  • Day of Friends Seminar, Easton, MD – Benco Dental – repeat speaker
  • Pennsylvania Dental Assistant Association
  • Benco Dental, Allegheny Region – repeat speaker
  • TODS meeting – Kelowna, British Columbia
  • Upper Island Dental District Association, Courtenay, British Columbia