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Team and Leadership

The Drama Triangle

By | Communications, Team and Leadership | No Comments

As a new mother, a friend of mine gave me the best piece of advice, “Don’t be a parking lot mother”….GO TO THE SOURCE!

I said, “What’s a parking lot mother?”

She said, “A parking lot mother is someone who drops their four year old off at nursery school, then goes back to the parking lot, and who does she see, but other mothers… then the conversation goes something like this….”

Mother # 1 says to Mother # 2, “I’m having a huge issue with Mrs. Smith (the nursery school teacher). I don’t understand why my little Johnny doesn’t know his numbers”

Mother # 2 says to Mother # 1, “I understand how you feel I have concerns too.
I don’t understand why my little Sally doesn’t know her Alphabets!”
Then mother # 3 joins in and says, “I too am upset with Mrs. Smith. I don’t know why my little Tommy doesn’t know his colors!”

I ask you….. Did anything constructive happen in the PARKING LOT?

Answer….NO

Who should they have taken their concerns to?

Answer …Mrs. Smith

Hence don’t be a parking lot mother… GO TO THE SOUCE!

The same scenario happens in a dental practice…We call it THE DRAMA TRIANGLE.

It goes something like this…..

Hygiene #1 says to Hygiene # 2 “I can’t believe how Sharon (the scheduling coordinator) scheduled my day, does she think I have roller skates?”

Hygiene #2 says to Hygiene #1, “I understand exactly how you feel….she does the same thing to me.”

I ask you…..did anything constructive happen from this conversation? NO

Who should Hygiene #1 have taken her concerns to? Sharon

Hence don’t get involved in the Drama Triangle… tell the person to GO TO THE SOURCE!

One way you can stop the drama triangle is to use a simple verbal tool…..when a team member comes to you with a concern about another team member use the following verbiage, “ Tell me ( name ) “ what did “(name) say when you told her about your concerns?”

This verbal skill tells the team member to GO TO THE SOURCE

Lesson number 1……. STOP THE DRAMA TRIANGLE IN A DENTAL PRACTICE AND REWARDS OF BETTER TEAMWORK WILL FOLLOW.

Lesson # 2 ………WHO WOULD HAVE GUESSED THAT PARENTING AND DENTISTRY WOULD HAVE SO MUCH IN COMMON?

Effective Leadership is Essential to Every Practice

By | Team and Leadership | No Comments

You don’t have to be born with leadership skill – With training, you can become a great leader.

Here Are Some Questions to ASK YOURSELF….

  1. Do I Lead by Example ?
    Leadership Starts From the “Top Down” – Leading by Example Is the Earmark of a Strong Leader.
  2. Do I Encourage Open Communication ?
    Having an Open-Door Policy Encourages Feedback. Feedback Is Critical for What Is Working in The Practice – What Is Not Working in The Practice and What Are the Solutions.
  3. Do I Give KUDOS for Improvement ?
    Team Members Yearn for Complements. Catch Your Team “Doing Something Right” They may surprise you and will continue that behavior.
  4. Do I Support Safe Failure ?
    Mistakes Can Be an Opportunity for A Team Member to Grow or A Whip to Beat the Self -Respect Out of An Individual. It Is Up to The Leader to Create an Environment for Greater Self- Esteem and Growth.
  5. Do I Have a Clear Vision for My Team to Follow?
    Team Members Need to Know What the Doctors Vision Is for Direction of The Practice.
  6. Do I Have Clearly Defined Roles and Responsibilities ?
    Specific Roles and Responsibilities Are Essential for A Team to Work Together in a Synergetic Environment.
  7. Do I Encourage Self-Sufficiency or Do I Micro Manage?
    Leader Who Fosters Independence, Fosters Their Teams “Ownership Mentality”The Team Member May Not Have Their Name Imprinted on the Door, However They Feel “Your Practice Is Their Practice.”
  8. Do I Consider Myself a Fully Engaged Listener ?
    A Skillful Leader Is Totally Focused on The Conversation at Hand. Giving His/ Or Her Full Attention to The Speaker and Refrains from Interrupting. Active Listening Is an Essential Characteristic for Great Leadership.
  9. Do I Consider Myself a Decisive Leader ?
    A Leader is Willing to Make an Informed Decision and not Delay or Postpone.
  10. Do I Say, “Thank You” To My Team ?
    Appreciating the Teams Efforts Is Essential for A Positive Working Environment. I Encourage My Doctors to Be Generous with The Words “Job Well Done”

One very important reason why a practice doesn’t achieve its full potential is lack of communication. Communication entails how we speak to each other, how we listen, and how the flow of information is transferred from one team member to another team member. We each have our own personality; however, many times we do not understand how our personality style affects another team member, thus “drama” ensues in the practice.

KLAS Solutions Champion Program addresses personality styles and provides the tools needed on how to communicate effectively as a synergistic team thus in turn reducing stress in the practice.

Contact Us

Want to Take Action?

Email our coach Nancy your concerns and let’s do something about it!
Email: [email protected]

Why Select Klas Solutions as Your Coaching Company?

By | Business, Clinical, Team and Leadership | No Comments

In business and in life, change equals growth. Growth in your personal life and in your practice, takes commitment and support. Drs and their team know there are systems that need to change, however they don’t know HOW. KLAS Solutions coaching creates a trusting, supportive relationship with you and your team. It starts with assisting you in creating a vision that will empower the dental team to support your practice now and in the future.

Without consistent, independent support from a coach even our best intentions get overtaken by the stress and circumstances of our daily dental lives. The professional support, insight and accountability of KLAS Solutions coaching can help you make lasting breakthroughs.

If you are considering some changes in your practice, we can assure you that working with KLAS Solutions coaches can make a huge difference.

As KLAS coaches, we focus on you and your team to implement the systems necessary for your practice to reach its full potential. “A system is not a system unless it is done consistently.” Our coaches create an environment where the new systems become the new norms.

Our goal is to create the ultimate team, leadership, and business solutions to achieve the goals and vision you, set forth for yourself and your practice.

Leadership starts from the top down ..Klas Solutions helps you discover your unique gifts and talents as a leader and dentist; what you are most passionate about, what are the strengths that contribute the most to your success as a dentist and what holds you back from creating your dream practice?

KLAS Solutions prides itself on its customized approach to coaching that aligns your strengths and passions to your ideal practice and helps you and your team grow with more meaningful and lasting results.

Taking advantage of our On-Site coaching program will help you accelerate your success and give your team the tools necessary to be the dream team you desire.

Want to Take Action?

KLAS Solutions coaching is what will set you and your dental practice apart from the masses. Contact us today, let’s discover your possibilities. Call 844-552-7100 or email us at [email protected]

15 Powerful Things Happy People do Differently

By | Team and Leadership | No Comments


What are the differences between happy people and unhappy people? Of course, it should be very obvious: happy people are happy while unhappy people are unhappy, right? Well, that is correct. But, we want to know what happy people do differently, so I have put together a list of things that happy people do differently than unhappy people.

Love vs. Fear

Well, I can tell you for sure that those people who are really happy, fear less and love a lot more.  They see each moment, each challenge, each person as an opportunity to discover more about themselves and the world around them.

Acceptance vs. Resistance

Happy people understand that you can’t really change a situation by resisting it, but you can definitely change it by accepting that it is there and by understanding that there might be a reason for its existence.

When something unpleasant happens to them, they don’t try to fight it (they know that this will make the situation even worst), but they ask themselves questions like: What can I learn from this? How can I make this better? And then they focus on the positive, rather than on the negative. They always seem to see the glass half full, no matter what happens to them.

Forgiveness vs. No Forgiveness

Really happy people know that it’s not healthy to hold on to anger. They choose to forgive and forget, understanding that forgiveness is a gift they give to themselves first and foremost.

“Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned.” ~Buddha

Trust vs. Doubt

They trust themselves and they trust the people around them. Whether they are talking to the cleaning lady of the C.E.O. of a billion-dollar company, somehow they always seem to make the person they are interacting with feel that there is something unique and special about them. They understand that beliefs are self-fulfilling prophecies. Because of that, they make sure to treat everyone with love, dignity and respect, and make no distinction between age, sex, social status, color, religion, or race.

Meaning vs. Ambition

They do the things they do because of the meaning it brings into their lives and because it gives their lives a sense of purpose. They understand that “Doing what you love is the cornerstone of having abundance in your life” as Wayne Dyer says.

As they care more about living a life full of meaning than what, in our modern society we would call, living a successful life. The irony here is that most of the time they get both success and meaning because they choose to focus on doing the things they love the most and they always pursue their heart’s desires. They are not motivated by money; they want to make a difference in the lives of those around them in the world.

“Ultimately, man should not ask what the meaning of his life is, but rather must recognize that it is he who is asked. In a word, each man is questioned by life; and he an only answer to life by answering for his own life; to life he can only respond by being responsible.” ~Viktor E. Frankl, Man’s Search for Meaning

Praising vs. Criticizing

Happy people would probably agree with Carl’s Jung theory on resistance: “What you resist not only persistsbut will grow in size.” They don’t criticize the absence of the behavior they want to reinforce, rather, they know by praising the person and the behavior they wish to reinforce (even if it’s not often), they will actually encourage the positive behavior.

When a parent wants to make sure their 7 year old boy will learn to always put the toys back in the box after he’s done playing with them, they make sure not to focus on the many times the child didn’t do it, criticizing him and his behavior, but every time the little boy does put the toys back, the parent praises him and his behavior and that is exactly how they reinforce the positive behavior, and in the end get the wanted results.

Challenges vs. Problems

Happy people will see problems as challenges, as opportunities to explore new ways of doing things, expressing their gratitude for them, understanding that underneath them all lay many opportunities that will allow them to expand and to grow.

Selflessness vs. Selfishness

They do what they do not for themselves, but for the good of others, making sure that they bring meaning, empowerment and happiness to the lives of many. They look for ways to give and to share the best of themselves with the world and to make other people happy.

“Before giving, the mind of the giver is happy; while giving, the mind of the giver is made peaceful; and having given, the mind of the giver is uplifted.” ~Buddha

Abundance vs. Lack/Poverty

They have an abundant mindset, living a balanced life, achieving abundance in all areas of life.

Dreaming Big vs. Being Realistic

These people don’t really care about being realistic. They love and dare to dream big, they always listen to their heart and intuition and the greatness of their accomplishments scares many of us.

“Dream no small dreams for they have no power to move the hearts of men.” ~Goethe

Kindness vs. Cruelty

They are kind to themselves and others and they understand the power of self-love, self-forgiveness and self-acceptance.

Gratitude vs. Ingratitude

No matter where they look, no matter where they are or who they are with, they have the capacity to see beauty where most of us would only see ugliness, opportunities where most of us would only see struggles, abundance where most of us would only see lack and they express their gratitude for all of it.

Presence/Engagement vs. Disengagement

They know how to live in the present moment, appreciating what they have and where they are, while still dreaming big dreams about the future.

“When you are present, you can allow the mind to be as it is without getting entangled in it. The mind in itselfis a wonderful tool. Dysfunction sets in when you seek yourself in it and mistake it for who you are.” ~Eckhart Tolle

Positivity vs. Negativity

No matter what happens to them, they always keep a positive perspective on everything and by doing so, they tend to irritate a lot of negative and “realistic” people.

Taking Responsibility vs. Blaming

They take full ownership over their lives and they rarely use excuses. Happy people understand that the moment you choose to blame some outside force for whatever is happening to you, you are in fact giving all your power away. They choose to keep their power and take responsibility for everything that happens to them.

Why do you think happiness is so hard for us to achieve? Why do you think it’s easier for people to say “yes” to unhappiness but not to “happiness”?

Want to Take Action?

Email our coach Nancy your concerns and let’s do something about it!
Email: [email protected]